6 July – Effective Communication and Managing Conflict

Property management is people management — and communication determines whether situations escalate or resolve.

This practical session equips property managers with the core skills needed to prevent conflict, manage difficult conversations and reduce complaints. You’ll explore why most disputes stem from unclear expectations and learn how to apply four essential skills: active listening, emotional intelligence, clear communication, and professional documentation.

You’ll also gain a structured 6-step conflict resolution framework to confidently de-escalate issues and protect your agency, your clients, and yourself.

Clear communication doesn’t just resolve conflict — it prevents it.

Presenter – Deb Daken

Deborah brings over 25 years of real estate experience to her professional development courses. Having worked in every role within a residential agency, from reception, sales support, management and business development, she has a deep understanding of all facets of agency operations.

REISA on 08 8366 4300 or via email reisa@reisa.com.au