Join REISA for an important Residential Bonds Online (RBO) update with Consumer and Business Services, presented by Matthew Gaston, Assistant Manager Bonds. This online session will take property managers through the latest changes to the RBO platform, including new functionality, recent fixes, privacy and security updates, staff and agency management, SACAT interactions and end-to-end bond processes. Matthew will also provide an update on known issues and what’s still being worked on, with plenty of time for Q&A. A valuable opportunity to hear directly from CBS and make sure you’re up to date with the latest RBO processes and requirements.
Session will cover:
- Changes being released to the platform exactly what functionality is changing, the implementation dates, and what users will notice.
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Issues fixed since implementation of RBO particularly the recurring pain points raised by property managers, and anything still outstanding.
- Privacy and security what has changed around visibility of landlord/property-manager information, access controls and authentication.
- Agency and staff management current best practice for adding/removing staff, reallocating bonds when staff move, bulk transfers and keeping the responsible property manager current.
- Interaction with SACAT what information, if any, passes between RBO and SACAT; where the systems remain separate; and how agencies should ensure the correct person receives hearing communications.
- End-to-end bond processes any changes affecting lodgement, top-ups, tenant changes, refunds, claim substantiation and disputes.
- Known issues and roadmap what is still being worked on, expected timeframes, and where industry feedback should be directed.
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Q&A
